This is role play practice exercise Echo. In this pratice role play exercise you will deal with an employee (called Echo) who has been asked to come and see you regarding an incident that took place in the centre involving some photographers. In this role play you will:

1. Explain the incident that occured, reminding them of who was involved, when, where etc.
2. Find out exactly why they removed the photographers from the centre
3. Ascertain their views
4. Challenge their behaviour politely
5. Explain why their behaviour is unacceptable

In this role-play exercise you will learn the skills to demonstrate Respect for Race and Diversity, Problem Solving, Personal Responsibility and Effective Communications

The practice exercise includes the exercise brief, role-actor script and answer marking sheet. This will enable you to experience a role-play exercise and see how the role-actors will behave towards you, and the answer marking sheet will provide you with the questions you should of asked and the facts you should have stated.

The introductory notes also give details of the room layout and an explanation of the preparation and activity phases.

Important: You will receive an email once your payment has been manually processed (this may take up to 12 hours depending on the time of day your order is processed). The email will contain a username, password and link to where the document/s can be retrieved. The document is in Adobe Acrobat PDF format - You will need to ensure this software is installed on your computer. If not, you can download free it at: http://get.adobe.com/reader/

You will have 48 hours to download the document after purchase.